Privacy Policy
Last updated: April 2026
Information We Collect
When you submit a service request, we collect your name, phone number, email address, property address, and a description of your issue. Providers who sign up share their business information, contact details, and service coverage area.
How We Use Your Information
- To review service inquiries and seek suitable providers; coverage and credentials require confirmation.
- To send confirmation and status updates via SMS or email.
- To process payments between customers and providers through Stripe.
- To improve our platform and prevent fraud.
Information Sharing
Operators and participating providers may access request details to review and respond to service inquiries. We do not sell your personal data to third parties. We use Supabase for data storage, SendGrid for email, and Stripe for payments — each subject to their own privacy policies.
Data Retention
We retain your service request data for up to 2 years to support follow-up services, warranty tracking, and dispute resolution. You may request deletion of your data at any time.
Contact Us
Questions about this policy? Email us at help@pumpdash.net or call (312) 725-6583.